Privacy Policy

1. Introduction

Gardivox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website gardivox.com or make a purchase.

2. Information We Collect

Information You Provide:

  • Name
  • Email address
  • Delivery address
  • Phone number
  • Payment information (processed securely by our payment providers)

Information Automatically Collected:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar technologies (see Cookie Policy)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Send marketing communications (only if you have opted in)
  • Comply with legal obligations
  • Prevent fraud and ensure website security

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

  • Contract performance: To fulfill orders you place with us
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: For marketing communications (you can withdraw consent at any time)
  • Legal obligation: To comply with tax and accounting requirements

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

Service Providers:

  • Shopify: Our e-commerce platform (hosting and order management)
  • Stripe and PayPal: Payment processing
  • Courier services: For order delivery
  • Email service providers: For order notifications

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights and safety.

6. Data Retention

  • Order information is retained for 7 years to comply with tax and accounting regulations
  • Marketing data is retained until you unsubscribe or request deletion
  • Website analytics data is typically retained for 26 months

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a transferable format
  • Object: Opt out of marketing communications and certain processing activities
  • Withdraw consent: At any time where processing is based on consent

To exercise these rights, contact us at contact@gardivox.com.

8. Cookies

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for detailed information.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure SSL encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security updates and monitoring
  • Limited access to personal data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your data is primarily stored and processed in the UK. If data is transferred outside the UK, we ensure appropriate safeguards are in place.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: contact@gardivox.com
Phone: +44 7835081292
Address: 5c Strand, London, WC2N 5HR, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk