Terms & Conditions

1. Introduction

Welcome to Gardivox ("we," "our," or "us"). These Terms and Conditions govern your use of our website gardivox.com and the purchase of products from our online store.

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

2. Business Information

Trading Name: Gardivox
Business Type: Sole Trader
Address: 5c Strand, London, WC2N 5HR, United Kingdom
Email: contact@gardivox.com
Phone: +44 7835081292
Website: gardivox.com

3. Products and Pricing

  • All prices are in British Pounds (GBP) and include VAT where applicable
  • We reserve the right to change product prices at any time without prior notice
  • Product images are for illustrative purposes only and may differ slightly from the actual product
  • We make every effort to ensure product descriptions are accurate but do not warrant that they are error-free
  • All products are subject to availability

4. Orders and Acceptance

  • When you place an order, you are making an offer to purchase products from us
  • We reserve the right to accept or decline your order for any reason
  • Order confirmation emails do not constitute acceptance of your order
  • A contract between us will only be formed when we dispatch your order and send you a dispatch confirmation email
  • We reserve the right to refuse or cancel any order if we suspect fraudulent activity

5. Payment

  • Payment is required in full before your order is processed
  • We accept the following payment methods: PayPal, credit cards, debit cards, Google Pay, and Apple Pay
  • All payments are processed securely through Stripe and PayPal
  • By providing payment information, you confirm that you are authorized to use the payment method

6. Delivery

  • We deliver to UK addresses only
  • Standard delivery is FREE on all orders
  • Orders are typically processed within 1-2 business days
  • Delivery usually takes 2-5 business days after dispatch
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by courier services or circumstances beyond our control
  • You will receive a dispatch confirmation email with tracking information when your order ships
  • If you are not available to receive delivery, the courier will leave a notification card
  • Risk of loss and title for products pass to you upon delivery to the shipping address

7. Returns and Refunds

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 30 days of receiving your goods without giving any reason.

How to Return

  • Contact us at contact@gardivox.com to initiate a return
  • Products must be returned in their original condition, unused, and in original packaging
  • You are responsible for the cost of returning items to us
  • Please use a tracked delivery service as we cannot be held responsible for items lost in transit
  • Send returns to: 5c Strand, London, WC2N 5HR, United Kingdom

Refunds

  • Once we receive and inspect your returned item, we will process your refund within 14 days
  • Refunds will be issued to your original payment method
  • Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account
  • Original shipping costs (if any were charged) are non-refundable

Exceptions

  • Items damaged due to misuse or normal wear and tear
  • Items not returned in their original condition
  • Items returned after 30 days from delivery

8. Warranty

All products come with a 30-day warranty against manufacturing defects. This warranty does not cover:

  • Damage caused by misuse, accident, or neglect
  • Normal wear and tear
  • Damage caused by failure to follow product instructions
  • Unauthorized repairs or modifications

To make a warranty claim, contact us at contact@gardivox.com with your order number and photos of the defect.

9. Limitation of Liability

  • We provide products for domestic and private use only
  • We are not liable for any indirect, special, or consequential losses
  • Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law
  • Our total liability to you shall not exceed the price paid for the product(s) in question

10. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Intellectual Property

  • All content on gardivox.com, including text, images, logos, and graphics, is our property or that of our licensors
  • You may not reproduce, distribute, or use any content without our written permission

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the new terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: contact@gardivox.com
Phone: +44 7835081292
Address: 5c Strand, London, WC2N 5HR, United Kingdom